$ open ./projects/email-support-bot
FIN-SERVICES

Email Support Bot

Automated triage and response handling 2,000+ customer emails daily via a Langgraph multi-agentic RAG pipeline.

LanggraphRAGPythonFastAPIVector DB
CLIENT
Major Financial Firm
ROLE
SDE II
YEAR
2023
// problem

A financial firm’s support team was drowning in 2,000+ customer emails a day, with slow and inconsistent first responses.

// approach
01Built a Langgraph multi-agent RAG pipeline for triage and response.
02Retrieved grounded answers from a vetted knowledge base.
03Routed and drafted responses with guardrails for compliance.
04Handled 2,000+ emails per day end to end.
// impact
96%
first-touch resolution
2,000+
emails / day
Multi-agent
RAG pipeline
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